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FAQs

DO YOU SUPPLY THE PUBLIC?

F&S are predominantly a contract furniture supplier to the leisure & hospitality industry, hotels, restaurants, bars, social clubs, cafe’s, colleges, commercial offices and to the healthcare sector. However, if you require furnishings for your home and see something that you like on our website, you can still buy from us! Please enquire for details.

DO YOU OFFER A WARRANTY / GUARANTEE?

All of the contract furniture listed on our website is covered by a minimum 12-month warranty and covers against any manufacturing defects. For more information please contact us on 01253 609525

CAN I USE ANY TYPE OF UPHOLSTERY FABRIC FOR MY BAR AND RESTAURANT CHAIRS?

No, many fabrics are manufactured for light to medium Domestic use and not heavy or severe Commercial Contract use. Contract fabrics are manufactured to be more durable and are abrasion tested to certify their predicted level of wear. When stating the abrasion performance of fabric, we use the Martindale test or Rub test. This test simulates the wear & tear of a fabric in situ. It is basically trying to replicate a person sitting on a chair for several years. Domestic fabrics tend to be made from 10,000 to 30,000 cycles whereas decent Contract grade fabrics and faux leathers start at 40,000 and as high as 500,000 or more. Contract upholstery fabrics must also adhere to the fire regulation Crib 5 (BS7177) which is a set of regulations specific for furniture used in a commercial environment. This applies to Hotels, Pubs, Restaurants, University student accommodation and commercial offices. We work with most of the largest Contract fabric manufacturers and suppliers in the UK and we can help and guide you when it comes to choosing upholstery options.  

DO YOU HAVE A MINIMUM ORDER POLICY?

F&S do not insist on minimum order quantities for most items, you can order just one piece if you like however, delivery costs do work out more economical if you are ordering multiple items. There are some exceptions to this which applies to a few of our made to order leisure & hospitality chairs and stools. If you are looking for only one or two items, please get in touch regarding availability and delivery costs.

WHAT KIND OF CHAIRS OR TABLE TOPS SHOULD I CHOOSE?

That would heavily depend on your business type (Cafe, Restaurant, Bar, College, Office etc.) and how they will be used. Please get in touch with us for FREE help & advice in selecting the right product for your project.

WHAT IS BANQUETTE / FIXED SEATING?

Banquette or Fixed seating refers to a style of seating arranged either along a wall or a series of booths. The booths are often back to back / face to face or typically as curved half or three-quarter round booths with a central dining table. This type of seating

WHAT IF I WANT A CHAIR I'VE SEEN, UPHOLSTERING IN MY OWN CHOICE OF FABRIC?

No problem, let us know which chair, stool or sofa you prefer, and the quantity and we will give you a quote for upholstering it in your own fabric or fabric of your choice. If you find an alternative item not shown on our catalogues, then simply send us the image/s of the furniture you like as we should be able to supply it for you.

I NEED BESPOKE FIXED SEATING AS WELL AS FREE STANDING FURNITURE!

No problem, we can quote and supply your bespoke fixed banquette and booth seating requirements. We can also arrange installation for you.

HOW DO I REQUEST A NO OBLIGATION QUOTE?

Find the products you want, and confirm the quantities required. Let us know of any bespoke upholstery needs or any other requirements and we will have a quote back to you.

I CAN’T FIND THE ITEM’S I’M LOOKING FOR?

Our website shows a good selection of some of our most popular products, therefore IF you cannot see the exact items you would like, please get in touch with your specific requirements and let us do the ground work for you. Our in-house team love a challenge. Send us an image or give us a description of what you’re looking for and no doubt we will find it for you.

WHERE IS YOUR FURNITURE MADE?

Our furniture is manufactured both here in the UK and in Europe with many of the hospitality chairs and sofas made in northern Italy. The majority of table tops, office desks and office seating and all of our hospitality fixed seating is manufactured in the UK. Whenever possible we always try and use UK based manufacturing as a priority.

CAN I REQUEST SAMPLES?

Yes you can. We often send out fabric and wood finish samples which can really help when your project requires décor changes / full or partial refurbishment. With certain products and ranges we can offer a complete chair and table or office furniture samples. Please contact us for further details.

I AM SETTING UP A NEW RESTAURANT. AT WHAT STAGE IS BEST TO CONTACT YOU?

The answer to this is simply AS SOON AS POSSIBLE. It is fairly common for new restaurant and hospitality venue owners in general to leave the furniture until relatively late in the project as the furniture is often the last into the room. This can sometimes mean that the available options and certainly any bespoke or made to order furniture is not available in time for the grand opening day!

Not only for this reason as selecting the right type and style of furniture is critical for setting the mood, maximising the number of covers in your restaurant and communicating the high standards you will want to portray to your customers. Bespoke or made to order furniture can take 4 to 8 weeks to have manufactured and delivered and you will need to allow time prior to this to benefit from the design process and swatch samples etc. We can help and assist you with this process, provide images, fabrics and other associated material samples, space planning and even 3D visuals if required.

WHEN DO I PAY FOR MY ITEMS?

All new client orders require a deposit and are usually paid for in full before the delivery date. Existing clients can request extended payment terms. FLEXI pay options are also available. (Subject to terms & conditions.)

HOW DO I PAY FOR MY ORDER?

BACS – please see bank details on the bottom of our pro-forma invoices or contact us for details. By Debit or Credit Card. Online or call us on 01253 609525. By Cheque – please make cheques payable to F&S Contract Supplies Ltd. and post to the address on our contact page. Please note: Goods are only dispatched when funds have cleared which may affect pre-arranged delivery times.

DO YOU OFFER FINANCE OPTIONS?

Not directly however, free finance advice is available for your furniture requirements or purchase. Please get in touch for their details.

WHERE DO YOU DELIVER?

F&S operate a UK nationwide delivery service at a minimum cost compared to that of other companies. Please note that deliveries outside the mainland UK may be subject to additional charges and slightly extended delivery times (not usually exceeding a few days). To enquire about delivery costs please get in touch.

HOW IS MY ORDER DELIVERED?

To ensure your products are delivered to you safely and promptly, most goods will arrive either palletised or boxed. Items such as table bases, and some of our office furniture products are delivered flat packed and will require basic assembly. We use reputable and reliable pallet delivery companies to make sure our products arrive with you in great condition. Please ensure that there is adequate help at time of delivery as our normal supply includes for kerbside delivery only, unless otherwise agreed and pre-arranged beforehand.

The Perfect Partner For Your Next Project!

Get in Touch

Before you begin your next project get in touch with your product requirements and allow us the opportunity to give you our best price.